An empty wallet can slow down your next dispatch. Follow the simple iSend top-up walk-through, pay securely with PayPal or Stripe, see your balance update instantly after confirmation, and get ready to book more shipments in minutes.
Follow along as we top up an iSend wallet in real time.
First, log in to your iSend account using your credentials.
Once you’re inside, you’ll be taken to your dashboard, where you can manage your shipments and store integrations.
Next, go to the “Wallet and Invoice” section. This is where you can add balance.
See it in action – UI walk-through
Step 1: Navigate to your wallet
Once logged in, click Wallet & Invoice in the left sidebar, then choose Wallet.
Click Wallet & Invoice in the left sidebar, then select Wallet
Step 2: Select your preferred gateway
Select your preferred gateway (PayPal shown here), enter the amount in AUD, and hit Add to Wallet.
Step 3: Complete PayPal login
You’ll be redirected to PayPal.
Enter your PayPal email address and click Next
Enter your password to log in securely
Then Click Continue to review the order.
Once the payment is completed, you’ll see a “Payment Done Successfully”.
Then click “Go Back to Wallet” to check if your top-up has been added to your account.
So here, you can now see that it has been successfully added to your account.
Step 4: Payment confirmed
Payment Done Successfully, your balance is updated instantly.
Once PayPal confirms the payment, iSend shows you a Payment Done Successfully screen.
Click Go Back to Wallet, and you’ll see your new balance reflected straight away.
Alternative Pay with Stripe, No PayPal?
Use Stripe: any card, no account needed
Select Stripe as your gateway, enter the amount, and click Add to Wallet.
Enter your card number, expiry date, and CVV, then hit Pay Now.
Your balance updates instantly.
Frequently asked questions
Everything you might wonder about topping up your iSend wallet is answered simply.
Q1 How long does it take for funds to appear in my wallet?
Your balance updates the moment your payment is confirmed, no waiting. Whether you use PayPal or Stripe, the amount is reflected in your wallet instantly after the “Payment Done Successfully” screen appears.
Q2 Is there a minimum or maximum top-up amount?
iSend allows flexible top-up amounts to suit your shipping volume. For specific limits, check your account’s Wallet section or contact iSend support at isend.com.au.
Q3 Can I use a credit card without a PayPal account?
Absolutely. Choose Stripe as your payment gateway, it accepts all major credit and debit cards (Visa, Mastercard, Amex and more) without requiring any sign-up.
Q4 Is my payment information secure?
Yes, completely. iSend uses PayPal and Stripe, two of the world’s most trusted payment processors. Your card details are handled entirely by them, never stored on iSend’s servers.
Q5 What if my payment failed, but money was deducted?
This is rare, but if it happens, don’t worry, any failed transaction where money was deducted will typically be reversed by your bank or PayPal within 3–5 business days. If the issue persists, please contact iSend support. With your transaction reference number, they’ll resolve it promptly.
Q6 Can I get a refund on my wallet balance?
Wallet balance refund policies depend on iSend’s current terms and conditions. For the most accurate and up-to-date refund policy, please visit isend.com.au or get in touch with their support team directly.
Q7 Do I need to top up every time I ship?
Not at all. Your wallet balance carries over; you only top up when your balance runs low. Many users add a larger amount upfront so they can book multiple shipments without interruption. It’s a great way to stay ahead, especially during busy periods
iSend .com.au
Your wallet’s topped up. Time to ship.
Manage shipments, connect your store, and grow your business – all from one smart shipping platform.
