Privacy Policy

1. Introduction

This Privacy Policy outlines how iSend (“we”, “our”, “us”) collects, uses, stores, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website https://isend.com.au, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• IP address
• Browser and device information
• Any information you provide via forms, comments, or account registration

We may also collect non-identifiable information such as website usage data for analytics purposes.

3. How We Collect Your Information

We collect personal information in several ways, including:

• When you fill out forms on our website
• When you leave comments
• When you contact us directly
• Through cookies and tracking technologies
• Through third-party services (e.g., analytics tools)

4. Why We Collect Your Information

We collect and use your personal information to:

• Provide and improve our services
• Respond to inquiries and customer support requests
• Manage user accounts
• Monitor website performance and security
• Prevent fraud and spam
• Comply with legal obligations

5. Comments

When visitors leave comments, we collect the data shown in the form, along with the visitor’s IP address and browser user agent string to assist with spam detection.

An anonymized string (hash) from your email may be sent to the Gravatar service. After approval, your profile picture may be visible publicly.

6. Media

If you upload images, you should avoid including embedded location data (EXIF GPS), as others may extract this data.

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7. Cookies

We use cookies to enhance your experience on our website.

These may include:

• Saving your details for future comments
• Login authentication cookies
• User preference cookies
• Analytics tracking cookies

You can disable cookies through your browser settings, but some features of the website may not function properly.

8. Embedded Content from Third-Party Websites

Our website may include embedded content (e.g., videos, images, articles). These third-party websites may collect data, use cookies, and track your interaction with their content.

We are not responsible for the privacy practices of external websites.

9. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers (e.g., hosting, IT support, analytics providers)
• Spam detection services
• Legal or regulatory authorities where required
• Third parties where you have given consent

10. Overseas Disclosure

Some of our third-party service providers may be located outside Australia. As a result, your personal information may be transferred and stored overseas.

We take reasonable steps to ensure that overseas recipients handle your data in accordance with Australian privacy laws.

11. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

However, no method of transmission over the internet is completely secure.

12. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

Comments and associated metadata may be retained indefinitely.

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13. Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information

To make a request, please contact us using the details below.

14. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us with your complaint.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

16. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Website: https://isend.com.au

Email: [sales@dtdcaustralia.com.au]