Check your tracking status on the iSend tracking portal, or in the shipping notification email you received. If the status shows "delivered" but you don't have it, check with neighbours, building reception, or a safe drop location the driver may have used, then contact iSend support at 1300 658 775 or sales@dtdcaustralia.com.au with your tracking number.

Go back to the confirmation or shipping notification email from the retailer/seller who sent your order — the tracking number is usually included there. If you can't locate it, contact the seller directly (they book the shipment through iSend/DTDC) or reach iSend support with your order details (name, address, order date) so they can look it up.

Your estimated delivery date is shown in your tracking updates. Delivery times may vary depending on the courier, destination, customs clearance (for international shipments), and other transit conditions.

Yes, if your order hasn’t been delivered yet. Address changes depend on the courier and shipment status, so contact the sender or courier as soon as possible.

If you’re unavailable, the courier may leave your package in a safe place, deliver it to a nearby collection point, or attempt redelivery, depending on the carrier’s policy. Check your tracking updates for the latest delivery status and instructions.