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eCommerce Fulfillment Solutions for Australian Businesses - Faster, Smarter, Cheaper

You’ve built something worth selling. What you need now is a fulfillment partner that gets every order out the door accurately, on time, and without eating your margin. iSend is Australia’s smart eCommerce fulfillment platform — combining automated pick and pack, multi-carrier shipping, and real-time inventory management into one seamless system built specifically for Australian online businesses.

Whether you ship 20 orders a week from a spare room in Sydney or 5,000 orders a month across multiple channels, iSend scales with you — without locking you into contracts, minimum volumes, or opaque pricing. From your first integration to your 1,000th pallet, we handle the logistics so you can focus on growth.

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Key Benefits:​

  • Fast shipping and real-time order updates
  • 3PL support for scalable storage and fulfilment
  • Smart inventory management system
  • Seamless integration with your online store

iSend delivers scalable, API-driven customs clearance services.

Start Shipping Smarter

1M+

Orders Processed

32,000 Outlets

Multi-Carrier Network

99.8%

Accuracy

Global Brand

Global Coverage

Why iSend Is Australia’s Smartest eCommerce Fulfilment Platform

When you work hard for your business, you also need a smart friend who can help you take that name to every corner. iSend combines automation, warehousing, and multi-carrier delivery into one seamless e-Commerce fulfillment platform. This way, with a dedicated support of real-time insights, you stay in control from the first to the last mile delivery.

Our Key Features

Smart Automation

From order booking to final delivery, smart automation keeps the procedure streamlined.

Flexible Storage Options

We offer storage options as per your business requirements. Scalable 3PL warehousing is available for growing brands.

Multi-Carrier Shipping

iSend gives you an option to choose from multiple carriers in one place, without wandering through ten different sites to choose one.

Real-Time Dashboard

When you can track performance at every step, it becomes a great help to make data-driven decisions.

eCommerce Platform Integrations

To make integration of your e-commerce platform as easy as possible, we let you connect Shopify, WooCommerce, eBay, Amazon & more.

Dedicated
Support

An experienced support team is what you require, and our team ensures smooth operations every day.

Global eCommerce Fulfilment Network

Now every location worldwide is just a few clicks away from you. We offer fast, reliable shipping across globe.

Insights Dashboard

How your products are selling, where you require improvement, and your next game plan can be easily decoded with our dashboard.

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End-to-End Fulfilment Services for Every eCommerce Seller

We ensure that every order is handled in an expert way and accurately, and thus, our end-to-end fulfilment service is tailored specifically for business owners with businesses of every shape and size.

eCommerce Fulfilment

Every order that comes into your store — whether from Shopify, WooCommerce, Amazon, eBay or your own website — is automatically received by iSend, picked from your dedicated storage bay, packed using your preferred packaging, labelled with the correct carrier label, and dispatched the same business day for orders received before 2 pm AEST. Our 99.8% accuracy rate across 1M+ processed orders means wrong items and missed dispatches are not something you need to plan for.

Your orders, stock requirements, and delivery status are automatically updated with our high-end software. From real-time order sync and tracking to order dispatch at your wish, you will control, and we will deliver.

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3PL Warehousing & Storage

Your stock is stored in iSend’s secure, climate-appropriate fulfillment warehouse facilities with real-time inventory visibility from your iSend dashboard.
You see exactly how many units of every SKU you have at any time, receive automatic low-stock alerts before you run out, and can manage stock transfers, restocking orders, and cycle counts without a single phone call. Read our warehouse logistics guide to understand how modern 3PL warehousing works.

With our iSend dashboard, you can get real-time stock visibility so that you are well aware when you need to restock the products. We provide a safe and secure storage environment for your products.

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Omnichannel Fulfilment

No matter how broad and varied your sales channels are, we manage and fulfil customer orders efficiently. While doing inventory, it’s important to ensure that your products are never over- or under-stocked, and there are no missed deliveries. And to maintain this, our Omnichannel fulfilment service centralises inventory from your online store, marketplaces, and retail outlets, all in one unified system.
With real-time updates available, you’ll know when to upgrade. Both returns and shipping procedures are unified this way. That’s how online fulfillment will make the difference
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Automated Pick and Pack Services

iSend uses barcode scanning and automated pick-path optimisation to ensure every order is picked correctly, every time. Packing is done with eco-friendly, sustainable packaging materials — because 72% of Australian consumers say they prefer brands that use recyclable packaging. If you have custom packaging requirements (branded boxes, tissue paper, inserts, gift notes), we handle those too. Every packed order is fully trackable from the moment it leaves your shelf.

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B2B & Retail Fullfillment

Are you supplying to retail stores, distributors, or directly to the customers? Don’t worry, we cover the complete range. With iSend’s retail and B2B fulfilment, we simplify large volume and wholesale shipping for you. Apart from special packaging requirements, we also handle carton dispatches and pallet orders with our fulfilment network.

The fulfilment service will include Bulk and wholesale order processing, Custom packaging and labelling, and Seamless integration with retail logistics.

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How Our eCommerce Order Fulfilment Works

iSend simplifies fulfilment for you, and here are the detailed steps on how e-commerce order fulfilment services work-

Connect Your Store

Connect Your Store

The first step to start with, of course, after creating your account, is to integrate your Shopify, WooCommerce, eBay, or Amazon store. We offer automatic integration, so no manual processing is required.

Send Your Inventory

Send Your Inventory

After integration, the focus is on your stock, and we store it well and safely. We receive your stock in our fulfilment warehouse, and they are stored under careful conditions.

Pick & Pack Services

Pick & Pack Services

If you do not have packaging material available to ship your products, then don’t worry, we handle that too. Our pick and pack services provide automated, accurate, and sustainable packaging.

Ship Nationwide & Beyond

Ship Nationwide & International

Our well-known carrier partners handle your shipment nationwide and international. You won’t be required to visit every site to check courier prices, as we offer you all the different carrier rates in one place for you to choose from.

Track & Scale

Our services are not just limited to stock management and deliveries; you can also track your performance and plan next steps accordingly. So monitor your performance with our real-time iSend dashboard and help your business scale.

Manage, Monitor & Optimise with the iSend Dashboard

One powerful dashboard is all you need to manage, monitor, optimise, and take full control of your orders, and of course, your business. From live inventory management to courier performance, you get every insight on our dashboard, in real-time.

Features of our dashboard

Real-time tracking and notifications

Bulk print labels

Order error alerts

Stockout prevention

Carrier cost comparison

Integration with Shopify, WooCommerce, eBay, Magento, and Amazon

Fulfillment Across Australia — Sydney, Melbourne, Brisbane and Beyond

Australia is a vast country. Reaching customers in Perth or Darwin with the same delivery speed as inner-Sydney is a real logistical challenge — one that directly affects your cart conversion rates and customer satisfaction scores. iSend’s fulfillment network is specifically designed for Australia’s geography, with strategic warehouse positioning to minimise transit times and carrier costs across all states and territories

State / City

Typical Delivery

Key Notes

Sydney, NSW

Same or next day

Metro same-day available for orders before 12 pm. iSend dispatch hub.

Melbourne, VIC

Next day

Overnight express available. Strong Aramex & AU Post coverage.

Brisbane, QLD

1–2 business days

Next-day available for express. Gold Coast covered.

Perth, WA

2–4 business days

Standard. Express 1–2 days via air freight.

Adelaide, SA

1–2 business days

Good coverage via AU Post and CouriersPlease.

Rural & Regional

3–7 business days

AU Post network reaches 98% of Australian addresses.

New Zealand

2–5 business days

International shipping via DHL and Sendle. GST (15%) applicable.

International

5–15 business days

DHL, FedEx and iSend international carrier network. 200+ countries.

FAQs About iSend Shipping & Fulfilment Software

eCommerce fulfillment is the complete process of storing, picking, packing, and shipping customer orders placed online — along with handling returns. It covers everything from the moment inventory arrives at a warehouse to when a customer’s order reaches their door. For growing businesses, outsourcing fulfillment to a 3PL (third-party logistics) provider like iSend removes the operational burden and enables faster, more cost-effective delivery at scale.

You connect your online store to iSend via our API integration (Shopify, WooCommerce, Amazon, eBay and others). You ship your inventory to our fulfillment warehouse, where it’s received, checked, and shelved. When a customer places an order, it automatically imports into our system — we pick, pack, and dispatch it, typically on the same business day. Tracking is sent to your customer automatically, and you monitor everything in real time from your iSend dashboard.

iSend charges for three components: storage (per cubic metre or per pallet per month), pick and pack (per order dispatched), and shipping (at-cost carrier rates with no markup). There are no setup fees, no minimum volumes, and no lock-in contracts. Because costs depend on your product dimensions, order volume, and delivery zones, we provide custom quotes within one business day. Submit your details at isend.com.au/contact.

With fulfillment (3PL), you own your inventory and it is held in a warehouse on your behalf — giving you control over stock, packaging, and dispatch speed. With dropshipping, your supplier holds and ships the stock directly to the customer and you never handle the product. 3PL fulfillment typically delivers faster, more reliable delivery with full brand control. Dropshipping has lower upfront cost but less control. See our order fulfillment guide for a detailed comparison.

Yes. iSend fulfills both domestic Australian orders and international shipments. Domestically, we work with Australia Post, Aramex, DHL, Sendle and CouriersPlease to reach every Australian postcode. Internationally, we support shipping to 200+ countries via DHL Express and our international carrier network, with support for HS Tariff Code documentation and customs clearance.

iSend integrates natively with Shopify, WooCommerce, BigCommerce, Magento, Amazon Australia, eBay, Catch, and other major Australian marketplaces. We also connect with inventory management tools including Cin7, Linnworks, NetSuite, MYOB, and Xero. If your platform is not listed, contact us — we support custom API integrations.

Yes. iSend supports retail B2B fulfillment including bulk carton dispatches, pallet orders, custom packaging and labelling, and retail compliance documentation (GS1 barcodes, EDI-compatible packing slips). Whether you supply Woolworths, regional distributors, or direct B2B customers, iSend manages the entire wholesale dispatch process.

iSend fulfills a wide range of product types including apparel, homewares, electronics accessories, beauty and wellness products, supplements, pet products, books, sporting goods, and more. For products requiring special handling (temperature-sensitive, fragile, dangerous goods), please contact our team to discuss specific requirements before sending stock.

Getting started takes three steps: (1) Create your iSend account at isend.com.au. (2) Integrate your store — our team will guide you through connecting Shopify, WooCommerce, or whichever platform you use. (3) Send your first inventory shipment to our warehouse and you’ll be live within 1–2 business days. There are no setup fees and no minimum volumes — you can start with as little as one SKU.

iSend manages the full returns process. Customers initiate returns via a branded returns portal. Inbound parcels are received at our warehouse, inspected against your return criteria, and either restocked, quarantined for review, or flagged for disposal. Refund triggers are sent automatically based on your rules. You can monitor every return in real time from your iSend dashboard. See also: how returns affect customer loyalty.