Terms and Conditions

1. Introduction

Welcome to iSend (“we”, “our”, “us”). These Terms and Conditions govern your use of our website https://isend.com.au and our services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Use of Our Website

You agree to use this website only for lawful purposes. You must not:

• Use the website in any way that causes damage or disruption
• Attempt to gain unauthorized access to our systems
• Use the website for fraudulent or harmful activities
• Upload malicious or harmful content

We reserve the right to restrict or terminate access if misuse is detected.

3. Services

iSend provides courier and logistics-related services. All services are subject to availability and may change without notice.

We reserve the right to refuse service at our discretion.

4. Pricing and Payments

• All prices are listed in Australian Dollars (AUD) unless stated otherwise
• Prices may change without prior notice
• Payment must be made at the time of booking or as agreed
• Failure to pay may result in cancellation or suspension of services

5. Bookings and Cancellations

• Users are responsible for providing accurate booking details
• We may cancel or refuse bookings due to incorrect or incomplete information
• Cancellation policies may apply depending on the service selected

6. Delivery Terms

• Delivery times are estimates only and not guaranteed
• Delays may occur due to factors beyond our control (e.g., weather, traffic, customs)
• You are responsible for ensuring correct delivery details
• We are not liable for delays caused by incorrect information

7. Prohibited Items

You must not send any items that are:

• Illegal under Australian law
• Hazardous, dangerous, or flammable
• Perishable (unless specifically agreed)
• Restricted or prohibited by courier regulations

We reserve the right to refuse or dispose of such items.

8. Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for loss or damage caused by events beyond our control
• Our liability is limited to the cost of the service provided

Nothing in these Terms excludes your rights under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL).

9. Insurance

Unless explicitly stated, shipments are not insured. Customers are responsible for arranging insurance if required.

10. Intellectual Property

All content on this website (text, images, logos, design) is owned by or licensed to iSend.

You must not copy, reproduce, or distribute any content without prior written permission.

11. User Accounts

If you create an account:

• You are responsible for maintaining confidentiality of your login details
• You are responsible for all activities under your account
• We may suspend or terminate accounts for misuse

12. Privacy

Your use of this website is also governed by our Privacy Policy.

13. Third-Party Services

We may use third-party providers (e.g., payment gateways, logistics partners). We are not responsible for their actions, policies, or service interruptions.

14. Termination

We reserve the right to:

• Suspend or terminate access to the website
• Cancel services
• Remove content

at any time without prior notice if Terms are violated.

15. Changes to Terms

We may update these Terms at any time. Updated Terms will be posted on this page with the revised date.

Your continued use of the website constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.

17. Contact Us

If you have any questions regarding these Terms, please contact us:

• Email: [sales@dtdcaustralia.com.au]
• Website: https://isend.com.au